This Job Aid was created to supplement an e-learning course designed to equip staff with the knowledge and skills to confidently recommend tequilas based on flavor profiles and customer preferences, enhancing the tasting experience. It serves as a quick-reference guide, reinforcing key concepts from the training, including the differences between Blanco, Reposado, and Añejo tequilas, as well as the distinction between non-additive and flavored tequilas. Employees can use this resource during customer interactions to recall essential details, ask the right questions to assess customer preferences, and make informed recommendations.

Success will be measured through customer satisfaction surveys, employee confidence levels, and sales performance, with a goal of increasing positive feedback by 80%. By providing an easily accessible tool for on-the-job learning, this job aid ensures employees can apply their knowledge effectively and enhance the overall tequila tasting experience.

Tools Used: Canva

Corresponding deliverables: 

Storyboard | Design Doc | e-Learning Course 

This Job Aid was created to supplement an e-learning course designed to equip staff with the knowledge and skills to confidently recommend tequilas based on flavor profiles and customer preferences, enhancing the tasting experience. It serves as a quick-reference guide to reinforce key concepts from the training.

The job aid provides employees with structured questions to help assess customer preferences, such as whether they prefer a smooth or bold flavor, if they plan to sip the tequila neat or use it in cocktails, and their budget range. It also includes a decision-making guide to match customers with the appropriate tequila type—Blanco, Reposado, or Añejo—while helping them choose between non-additive and flavored tequilas when recommending a Blanco.

By offering a clear and accessible tool for on-the-job learning, this job aid ensures employees can apply their training effectively in real-time customer interactions. Success will be measured through customer satisfaction surveys, employee confidence levels, and sales performance, with a goal of increasing positive feedback by 80%.

Tools Used: Canva

Corresponding deliverables: 

Storyboard | Design Doc | e-Learning Course 

This Job Aid was created to supplement the Climbing with ClimbOn! e-learning course, reinforcing key safety and etiquette procedures to reduce safety redirects by 80% within three months. It serves as a quick reference guide for employees, helping them confidently conduct the 10-step safety checklist before climbing.

By using this Job Aid, employees will reinforce their ability to assess climbers’ gear, ensure proper knot-tying, and verify belayer readiness. This tool supports knowledge retention, promotes consistency in safety checks, and helps create a safer climbing environment. Success will be measured through safety redirect tracking, employee confidence levels, and customer feedback.

Tools Used: Canva

Corresponding deliverables: 

Design Doc | e-Learning Course 

This Interaction Sample was created to highlight my ability to create an accordion style sample in Storyline. This microlearning module was designed to improve workplace communication by equipping employees with the skills to give clear, constructive, and actionable feedback. By implementing effective feedback strategies, organizations can enhance employee performance, reduce misunderstandings, and foster a culture of continuous improvement. Success will be measured through employee engagement surveys, performance reviews, and manager feedback on communication effectiveness. 

Tools Used: Storyline, Canva